The formalities
Privacy Policy
How Opal Blinds and Curtains collects, uses, stores and protects the personal information you provide when you enquire, request a quote or use this website.
Product origin and warranty terms vary by selected range; applicable details are confirmed in your written quote.
Overview
What we collect and how
Opal Blinds and Curtains (ABN 55 697 735 309) respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it.
We handle personal information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What personal information we collect
We collect only what we need in order to quote for and supply window furnishings. That typically includes:
- Your name, phone number and email address.
- The address or suburb where the products are to be measured and installed.
- Details about your project, such as rooms, window measurements, product preferences and any floorplan you send us.
- Records of our correspondence with you, including quotes, orders and service history.
We do not collect sensitive information as defined in the Privacy Act, and we do not store your full payment card details.
How we collect it
We collect personal information directly from you when you call, email, submit an enquiry form, upload a floorplan or speak with our consultant during an in-home consultation. If someone refers you to us, we may receive your contact details from them.
Use and disclosure
How your information is used and protected
Why we use your information
We use personal information to:
- Respond to your enquiry and arrange a consultation.
- Prepare and provide a measure and quote.
- Order, manufacture, deliver and install the products you select.
- Provide aftercare, service and warranty support.
- Issue invoices and maintain business records.
- Contact you about your order or respond to a question you have raised.
Who we share it with
We disclose personal information only where it is necessary to deliver your order or where the law requires it. That may include:
- Manufacturers and suppliers, so your products can be made to your measurements.
- Installers and contractors engaged to carry out your installation.
- Service providers who support our business, such as accounting, IT and communications providers.
- Government agencies, regulators or law enforcement where disclosure is required or authorised by law.
We do not sell, rent or trade your personal information, and we do not provide it to third parties for their own marketing.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is held in business systems with access limited to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain information for as long as it is needed for the purposes described above, or for as long as we are required to keep it for legal, tax or warranty reasons, after which we take reasonable steps to destroy or de-identify it.
Website, access and complaints
Cookies, your rights and how to contact us
This website
Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. Cookies are small files stored by your browser. You can refuse or delete cookies through your browser settings, though some parts of the site may not function as intended if you do.
We may use analytics services to collect aggregated information such as pages visited, time on site and general location. This is used to improve the website rather than to identify you personally.
Our website may link to other websites. We are not responsible for the privacy practices or content of sites we do not operate, so we encourage you to read their policies.
Marketing
If we send you information about products or offers, every message will include a way to opt out. Tell us at any time that you no longer wish to receive marketing and we will remove you.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct anything that is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity before acting on a request, and we will respond within a reasonable period.
Complaints
If you believe we have mishandled your personal information, contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Opal Blinds and Curtains
56/5 Gladstone Road, Castle Hill NSW 2154
Phone: 02 8609 3556
Email: opalblindsandcurtains@gmail.com
Changes to this policy
We may update this policy from time to time. The current version is always published on this page with the date it was last updated.
Questions about your privacy
Book your free measure and quote
Contact the team and we will explain how your information is handled.
Request a Consultation